Refund Policy For Carmel Group
At Carmel Group, we are committed to ensuring a smooth and transparent refund process for all our customers. We understand that situations may arise that require changes to your booking, and we are here to assist you in processing refunds according to the guidelines below.
Processing of Refunds
When Can You Request a Refund?
You may request a refund under the following conditions:
Booking Cancellation: If you have canceled your booking in accordance with our Cancellation & Refund Policy.
Incorrect Charges: If you have been wrongly charged an amount exceeding the booking price (excluding any charges from the payment provider).
How to Request a Refund?
Refund requests can be submitted through:
✔ Our Online Platform
✔ Authorized Channels
✔ Carmel Group Customer Support
Once a valid refund request is approved, the refund amount—after deducting any applicable cancellation fees—will be credited back to:
The original payment method (bank account, wallet, or card used for the booking).
The Authorized Channel through which the booking was made.
If the booking was made through an Authorized Channel, the refund will be processed through that channel. Carmel Group will not be responsible for any delays or failure by the Authorized Channel to disburse the refund to you.
Refunds Due to Payment Issues
If an excess amount has been charged due to an error by the payment provider, bank, or unauthorized deductions, you must:
Email us at [email protected] or contact our Customer Care team.
Clearly explain the circumstances of your refund request.
Carmel Group will escalate the matter to the payment provider and bank on your behalf. However, we are not responsible for delays or non-acceptance of refunds by banks or payment facilitators. We will make reasonable efforts to ensure your refund request is processed as quickly as possible.
For further assistance, please contact our Customer Support Team.