Carmel Group is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Notice outlines how we collect, use, and safeguard your personal information, along with your rights and how you can exercise them. We may collect your personal data directly from you, through third parties, or via your interactions with our website, mobile application, or branch counters while using Carmel Group services.
We process your personal data for various purposes, as detailed below, along with the legal basis for doing so.
1.1. Carmel Group services
When you use our services or make inquiries, we process your personal data to:
Provide information on schedules, ticketing, luggage services, and related offerings
Deliver the services you request and fulfill our obligations to you
Maintain clear communication and a positive customer relationship
To support these purposes, we may collect your name, phone number, email address, and date of birth (if required). We also retain records of our correspondence, which may support future transactions or contracts.
1.2. Our website
When visiting our website, we may collect:
Your device and browser details, including IP address
The pages you access and your browsing behavior
This information helps us improve the website experience and tailor content to user needs. We also use cookies to enhance usability. For details, please review our Cookie Policy, available on our website.
1.3. Job applications
If you apply for a position with Carmel Group, we process the personal information you provide, including:
Your contact information (name, email, phone number, address)
Employment history, resume/CV, and references
This data is used to assess your qualifications and suitability. If hired, relevant information will be processed for legal and employment-related purposes. More details on employee data usage are outlined in our internal data policy.
1.4. Whistleblower hotline
Carmel Group offers a whistleblower hotline for employees, customers, partners, and other stakeholders to report serious issues such as misconduct or safety violations.
Reports can be made anonymously or with identifying details. If personal data is submitted, it will be used strictly for the purpose of investigating the report.
If a person is the subject of a report, data related to the issue may be processed, and shared with the appropriate authorities if required. We may also collect relevant input from others as part of the investigation.
2.1. Carmel Group services
Your information is used to:
Provide transportation services and support
Communicate updates, service notices, and offers (unless you opt out)
Maintain service history and fulfill legal obligations related to record-keeping
We retain client and inquiry-related data for up to five years after the last interaction unless laws require longer retention (e.g., financial records).
2.2. Our website
We analyze visitor data in aggregate to improve performance and usability. Website logs are reviewed and purged regularly, at least once per year.
2.3. Job applications
Personal data submitted during recruitment is used only for hiring evaluation. If you are not selected, your data will be deleted within six months, unless legally required otherwise. Employee records are kept for five years following termination, unless specific needs dictate a longer period.
2.4. Whistleblower hotline
Whistleblower data is used solely for investigative purposes. If a report is found to be unfounded, it will be deleted within six months. If action is taken, relevant data may be retained for up to five years following the related employee’s termination. If shared with authorities, data will be retained as long as required for their investigation.
Carmel Group takes your privacy seriously and has implemented both technical and organizational safeguards to protect personal data. These include:
Secure storage of all received information
Engaging partners and service providers who adhere to strict security practices
Training staff on data protection and confidentiality
Use of encryption, anonymization, and pseudonymization where appropriate
Full compliance with applicable data protection laws and regulations
Your personal information is not sold or shared with third parties for marketing purposes. However, in specific situations, we may disclose your data to regulatory or legal authorities when required by law or necessary for investigations.
In accordance with applicable data protection laws (including GDPR, where applicable), you have the right to:
Access your personal data held by us
Correct any inaccurate or incomplete information
Request deletion of data that is no longer required
Object to specific data processing activities
Restrict processing under certain conditions
Request data portability for transfer to another provider
Opt out of marketing communications at any time
If you are the subject of a whistleblower report, you may request access to the report details, but the identity of the reporter will not be disclosed.
For any privacy-related requests or questions, please contact our support team or reach out via the contact methods listed on our website.
Carmel Group remains dedicated to protecting your personal data and handling it responsibly, in compliance with all applicable privacy laws and standards.